Shipping policy

**Where we ship**

We currently ship to addresses in the **United States** only. Orders with a shipping address outside the US cannot be completed at checkout.

**Shipping cost**

Shipping is **free** on all orders.

**Processing and delivery times**

- **Processing:** orders are processed within 1–3 business days.
- **Delivery:** most orders arrive within **5–10 business days** from the order date.

Delivery times are estimates and may be longer during holidays, bad weather or carrier delays.

**Tracking**

As soon as your order ships, we email you a tracking number. If you don't receive it within 5 business days, please contact us.

**Packaging**

Items ship directly from our fulfillment partners in the US, so they may arrive in third-party packaging. If you order several items, they may arrive in separate packages.

**Lost or damaged packages**

If your package is marked as delivered but you haven't received it, or arrives damaged, contact us within 7 days of the delivery date and we'll help you resolve it.

**Contact**

Questions about shipping? Email us at info@pawpuppy.store